Privacy Policy
This policy explains what information we collect, how we use it, and how we protect your privacy when you use QwikFIX services.
Last updated: March 2026
01
Who we are
Introduction
QwikFIX is a home services platform based in Ahmedabad, Gujarat, India. We connect homeowners with verified local professionals for repairs, maintenance, and installation services.
This Privacy Policy applies to everyone who visits our website, submits a booking form, or contacts us through WhatsApp or phone.
By using QwikFIX services in any form, you agree to the collection and use of information as described in this policy.
02
What we collect
Data collection
We only collect information that is necessary to book and deliver your service. Nothing more.
Information we collect
👤 Your full name and WhatsApp or phone number when you book
📍 Your home address or area to assign the nearest partner
🔧 Description of the problem or service you need
📅 Your preferred date and time for the visit
💬 WhatsApp messages or call records when you contact us directly
🌐 Basic browser and device info when you visit our website
We do not collect payment card details. All payments happen directly between you and the service partner after the job is done.
03
How we use it
Data usage
Your information is used only to deliver and improve our services. We do not use your data for advertising or sell it to anyone.
We use your data to
✅ Confirm and process your service booking
👷 Assign the right verified partner to your job
📞 Call or message you with arrival time and updates
🛡️ Resolve complaints or disputes related to your service
📈 Improve the quality and speed of our platform
We never sell your data. We never use it for ads. Your information stays with QwikFIX only.
04
Who we share with
Data sharing
We share your details only when it is essential to complete your booking. There are only two cases where this happens:
Shared only with
👷 The assigned service partner — we share your name, address and problem description so they arrive prepared
🏢 Our internal QwikFIX team — to manage, track and follow up on your booking
We do not share your data with any marketing companies, data brokers, or unrelated third parties — ever.
05
Data storage & security
storage
Your data is stored securely and accessible only to authorised QwikFIX team members. We take reasonable technical measures to prevent unauthorised access.
Storage details
🔒 Booking data is stored in secure systems — not shared publicly
📋 Service visit logs are retained for dispute resolution purposes
💳 We do not store payment information at any point
🗑️ You may request deletion of your data at any time
06
Your rights
User rights
Under India's Digital Personal Data Protection Act (DPDPA) 2023, you have the following rights regarding your personal data:
👁️
Right to access
Ask us what personal information we hold about you at any time.
✏️
Right to correction
Ask us to fix any incorrect or outdated information about you.
🗑️
Right to deletion
Request that we permanently delete your personal data from our systems.
🔕
Right to opt out
Stop non-essential communication from QwikFIX at any time.
To exercise any of these rights, contact us via WhatsApp or phone. We will respond within 7 working days.
07
Cookies
Website
Our website may use basic cookies to understand how visitors use the site. These help us improve the website experience and are not used to track you across other websites or show you ads.
You can disable cookies in your browser settings at any time. This will not affect your ability to book a service with us.
08
Children's privacy
Age policy
QwikFIX services are intended for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18.
If you believe a minor has submitted information through our platform, please contact us immediately and we will delete it without delay.
09
Changes to policy
Updates
We may update this Privacy Policy as our platform grows or as required by law. When we make significant changes, we will update the date shown at the top of this page.
We recommend reviewing this page periodically so you are always informed about how we protect your personal data.
10
Contact us
Get in touch
If you have any questions about this Privacy Policy or how we handle your data, reach out to us through any of these channels:
💬
Fastest way to reach us. Message anytime and we'll reply quickly.
📞
Phone call
Call us during working hours to speak with our team directly.